Recent Posts

Christmas Tree Safety

11/23/2022 (Permalink)

Expert in Fire Damage Restoration SERVPRO can help if you find yourself in this type of disaster.

7 tips for preventing a Christmas tree-related fire

  • Pick a fresh tree
  • Keep the tree watered
  • Keep the tree away from heat
  • Shake the tree
  • Check the tree lights
  • Turn tree off when you’re not home
  • Get rid of your tree soon after the holidays

Winter holiday fire facts

  • Between 2013-2017, U.S. fire departments responded to an average of 160 home fires that started with Christmas trees yearly. These fires caused an average of three deaths, 15 injuries, and $10 million in direct property damage annually.
  • On average, one of every 52 reported home fires that began with a Christmas tree resulted in a death, compared to an average of one death per 135 total reported home fires.
  • In 44% of home Christmas tree fires, electrical distribution or lighting equipment was involved.
  • In one-quarter (25%) of the Christmas tree fires, some type of heat sources, such as a candle or equipment, was too close to the tree.
  • One-fifth (21%) of Christmas tree fires were intentional. 
  • Roughly three-quarters of Christmas tree fires occurred in December or January.
  • Two of every five (39%) home Christmas tree fires started in the living room.

SERVPRO can help if you find yourself in this type of disaster. 

Smelly Office?

11/8/2022 (Permalink)

How many times have you walked into the kitchen at work and it smells like burnt death?  Someone cooked something that lingers but you are pretty sure they cooked up some sort of roadkill or tried to burn the building down.  Did you know that SERVPRO can get rid of those and many other smells for you? 

Trained Experts

As experts in deodorization, SERVPRO of Provo is trained to identify and eliminate offensive odors. These odors can come from a number of sources both inside and outside a structure.

SERVPRO teaches IICRC technical classes in the proper removal of odors. Masking and other shortcuts don't work when your odor problem is serious or persistent.

We have the training and equipment to identify and eliminate these offensive odors. By identifying the cause of the odor and determining the conditions in which it contacts any surfaces, the odor can often be removed over time without a trace. Our technicians have access to several odor-removal products.

The science of identifying and eliminating odors can be a tricky thing, so give us a call, and leave the restoration to us.

Why is there water in my basement?

10/27/2022 (Permalink)

You walk down to the basement and turn on the lights — and you see water coming in. This is a challenge that is most likely to occur during springtime, so don’t be surprised if you have this experience in March, April or May when the weather is rainiest. This can happen in an unfinished basement, but cleanup and the related challenges are even more intensive when you have a wet basement that’s also finished with wet carpet, wood or tile.

When you do have water coming in a basement, it is important first to identify the reason for a wet basement floor — which will help you prevent it from happening again. It is equally as important to know how to clean up water in a basement so there’s no lasting damage.

REASONS YOU SEE WATER IN YOUR BASEMENT

When you have water coming in a basement, there is a long list of places to check for the leak. Here is what you should look for first:

  • Window Well: It is always nice to have windows in your basement, so you can enjoy a little bit of natural light. Groundwater and rainwater can accumulate, though, and make it more difficult for the integrity of your window wells to hold up. Examine your window wells for signs of leaks, and also check your gutters and downspouts. Overflowing gutters and downspouts can often lead to leaky window wells as water collects around the foundation of your house.
  • Honeycomb: If poorly mixed concrete was used to create your basement walls, honeycomb-like air pockets could form and allow water to leak in. You should be able to see these honeycomb formations, and they are relatively easy to treat as part of your basement waterproofing process.
  • Water Pipe Conduits: Water pipes need holes to get into your basement. These holes are typically sealed with a water plug, but those plugs only go so deep — about two inches on average. There may be a gap between the plug and the opening that allows for water to gather and leak into your basement.
  • Floor Drains: Water backups related to your own drain system or even the municipal water supply may lead to flooding up through your floor drain. Your basement’s waterproofing system should include a filter that draws this type of water away from your home. If you have one, and you are still experiencing water backups in your basement, it may be time to have the system serviced and checked for problems.
  • Wall Leaks: This is a challenge mostly in older homes. Water gathers in low spots after the soil settles over time. This lower settling level allows for water to begin leaking over the top of the wall of your basement. Water may also leak in through cracks in the middle of your walls, which is one of the more severe basement leaks. Middle-of-the-wall leaks appear because of massive pressure buildups in the ground and water pushing against the wall over time.
  • Sewer Pipes: Smaller sewer pipe leaks are the most difficult to deal with because they can go undetected for so long. You may first notice a sewer pipe leak of this variety by seeing stains on walls below the drain, ceiling staining or even signs of mold formation.
  • Floor Cracks: Basement floor cracks are often the result of a home settling over time. As your home settles, water begins to collect in spaces underground, applying pressure to your basement floor. Water can then leak into your basement through these cracks, or it can even enter as humidity that creates mold and mildew.
  • Sump Pumps: Sump pumps can fail for a number of reasons, including but not limited to poor installation, maintenance needs, clogged or frozen discharge lines, power failure, etc. A backup sump pump can help prevent leaking in most cases.

WHAT TO EXPECT WHEN YOU CALL A PRO

A professional can arrive at your home, assess the damage and make recommendations about the best course of action. A professional also has the experience and tools needed to navigate the situation safely and ensure you get the quickest, most effective solutions for your unique situation. Not only will SERVPRO know how to dry a wet basement, but they can also provide solutions that help prevent future issues and long-term damage.

Why Should you Choose SERVPRO for Your Saratoga Springs Home?

10/27/2022 (Permalink)

Locally Owned Company with National Resources

SERVPRO of Utah County is locally owned and operated, so we’re already close by and ready to respond immediately when you need us.

We’re also part of a national network of over 1,700 Franchises, which gives us access to more resources for larger cleaning or restoration projects or major storm scenarios. Emergencies do not happen at convenient times, which is why we offer our residents and commercial business owners a 24-hour emergency call line and promise to arrange a service within one hour of receiving your call.

SERVPRO of Utah County technicians are highly trained and use advanced equipment and techniques to clean and restore your home. Our focus on training and documentation help our technicians make your house feel like home again.

The SERVPRO Employee Certification Training Program (ECTP) is a training system designed to help SERVPRO® Franchises train their employees to provide superior service. In a service business, trained employees make the difference between success and failure. Trained employees perform better, are more competent, and decrease customer complaints.

This program provides a practical and effective method for employee training. Involvement in ECTP improves employee skills and provides an opportunity for employee recognition. It is the goal of ECTP to help develop the highest quality front-line employees in the industry.

Our focus on training and documentation helps our technicians make your house feel like home again. Learn more about our residential services:

Call SERVPRO of Utah County today at 801-785-5228

Halloween is Coming Up Fast

9/19/2022 (Permalink)

Halloween is coming up fast. You’ve heard plenty of urban legends about safety on this night, whether it’s for you or your family. But one factor that might often be overlooked is fire safety. Using fire adds another dimension to your decorations, but as always, you want to be sure it doesn’t get out of control.

- Decorations for special events, most often involving candles, account for an annual average of 800 home fires, causing nearly $4 million in direct property damage, according to NFPA. Additionally, in the United States, more than 100 people die each year as a result of their clothing becoming ignited.

- Purchase only those costumes, wigs and props labeled as flame resistant or retardant. When creating a costume, plan carefully to ensure that it won’t easily ignite if it comes in contact with heat or flame. Costumes should be made without billowing or long trailing features that present a higher risk of ignition. Avoid highly flammable fabrics and accessories.

- Dried flowers, cornstalks and crepe paper catch fire easily. Keep all decorations away from open flames and other heat sources like light bulbs and heaters.

- Remember to keep exits clear of decorations, so nothing blocks escape routes. Make sure all smoke alarms in the home are working

- Tell children to stay away from open flames including jack-o-lanterns with candles in them. Be sure they know how to stop, drop and roll if their clothing catches fire. (Have them practice, stopping immediately, dropping to the ground, covering their face with hands, and rolling over and over to put the flames out.)

- Whenever a fire happens, it’s best to know how to escape it. Any escape routes near your house or in your neighborhood work. Don’t overcrowd your yard in case anyone needs to run away quickly enough.

- Decorations are the first thing to ignite in 900 reported home fires each year. Two of every five of these fires were started by a candle.

SERVPRO wants you to stay safe this Halloween. If you would like to know more information on fire safety please check out the National Fire protection. If you find your home with smoke damage or fire damage please call SERVPRO of Utah County we are here to help you.

No Job is Too Big

9/14/2022 (Permalink)

Servpro team preparing to go out on a alrge job Call the team at SERVPRO of Utah County to help with any size of job (801) 785-5228

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are pre-qualified and strategically positioned throughout the United States to handle any size disaster. Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation. 

The SERVPRO Disaster Recovery Team can provide help whether it’s a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable.

SERVPRO of Utah County was asked to go to Houston, Texas after Hurricane Harvey hit to help with the thousands of businesses and home that were affected.  As soon as we were able to assemble a team and load up the trucks with equipment we were on the road.  We did the mitigation on several of the large religious structures and prepared it for the rebuild with the help of trained technicians and all their specialized equipment.

If you and your commercial building ever find yourself in need, call SERVPRO of Utah County today.

SERVPRO of Utah County satisfied customers!

9/12/2022 (Permalink)

Servpro Logo with Water and Flames SERVPRO of Utah County, Faster to Any Disaster

We really strive to ensure that we do quality work. We always love and appreciate when we hear positive feedback from our amazing customers.

  • Working in insurance, I need a good quality restoration company to refer my clients to. I have always and will always refer my clients to SERVPRO because of their efficiency, quality, and professionalism! I wouldn’t give a reference that I wouldn’t use myself and I feel confident referring clients to SERVPRO since I am a lifelong customer!
  • Nobody wants to find a leak in their basement. It's one of the worst scenarios any homeowner thinks about. After a call to our insurance company, they sent out SERVPRO. They were here in a hurry and began the cleanup process. After getting it cleaned up, they assessed everything and prepared for the restoration work. We were assured that everything would be restored to the way it was before -- I was skeptical. Over a couple of weeks, different contractors showed up to replace the insulation, drywall, trim and paint. Each one was friendly and happy -- plus they did great work. At the end, they came and cleaned the carpet and even re-assembled the furniture that was in the room. I'd say SERVPRO has gone above and beyond in all aspects. They guarantee their work and the craftsmanship and care has been outstanding throughout this ordeal.
  • They actually were very good about giving me time to fix the problem source, then did an excellent job with repairs on my water damaged ceiling and the paint job and ceiling light replacement work was extremely good.  Would definitely recommend them.  Lehi Utah area.
  • These guys are the best. I have taken a long time to search around and find someone I could really trust and I finally found SERVPRO. Their whole team was so helpful and made it the best of our situation. I’ll definitely be calling them again if I ever need to. :)

We are here to help from the smallest to largest losses, home or business. We are family owned and our goal is to make it less stressful on you.

Is this Flood Black Water?

9/8/2022 (Permalink)

Home flood in living room If your home floods, call SERVPRO of Utah County at 801-785-5228

Watching floodwaters flow into your Utah County home is one of the most devastating things you can witness. Not only will the contents of your home be damaged, but the structure could also be. Water damage begins immediately, so it's imperative to eliminate and clean it as soon as possible. However, you first must determine what kind of water it is. This depends partially on the origin of the flood. There are three categories of water, each of which presents a different level of risk to your family and pets:

  • Category 1: Known as clean water, this is safe to drink, equivalent to the water that comes out of the tap. It could result from a burst pipe or leaky appliance. Although it's clean to begin with, it will become hazardous if it comes into contact with a contaminated surface or substance.
  • Category 2: Also known as gray water, it could make people and pets sick if consumed but is not toxic. The water may come from bathtubs, washing machines or dishwashers.
  • Category 3: Black water is toxic due to high contamination. The water may contain raw sewage, viruses, bacteria, or harsh chemicals. They can be poisonous to humans and pets and cause more property damage than clean or gray water.

How Do I Safely Clean Black Water?

If you find that you have a Category 3 flood, you must take extra precautions to protect everyone in your home and the property itself. The best option is to hire water damage restoration experts to ensure the job is handled safely, thoroughly and quickly.

  1. Protect Yourself With PPE

Safety is the most critical aspect, so wearing personal protective equipment from beginning to end anytime you're in the affected area is essential. This PPE generally includes the following:

  • Hair coverings
  • Eye protection
  • Mask or respirator
  • Waterproof coveralls
  • Waterproof gloves
  • Waterproof boots or shoe coverings

This PPE should be put on before entering the area, taken off before leaving the site, and then replaced when returning to the area.

  1. Shut Off the Electricity

Before entering the affected area, it's vital to shut off the electricity to that part of the house or the whole house. Otherwise, an electrical current could be flowing through the standing water, which is highly unsafe for humans and pets.

  1. Remove Water and Moisture

Extract all the standing water with a wet/dry vacuum if you have one. If not, mops and towels should be sufficient.

  1. Clear the Area

Clear everything out of the affected area as much as possible. This will also allow more room for cleaning and drying the flooded area. You will probably have unsalvageable items to throw away and other items that will need to dry out.

  1. Clean and Sanitize

Everything the water has touched needs to be cleaned and sanitized. This includes floors, walls and furniture. It must be disposed of if it can't be adequately cleaned and dried.

  1. Dry Everything

Finally, everything must be dried thoroughly and quickly. Mold can start growing and spreading within 24 hours of moisture exposure, so it's essential to remove excess moisture from the area. You can use fans, dehumidifiers, fresh air and heaters to assist the drying process.

Water damage advances quickly, especially in the case of a flood. Black water adds another hazardous element to the mix. It's helpful to know about the risks before a disaster transpires.

How To Tell If Water Damage in your Eagle Mountain Home Is New Or Old

8/2/2022 (Permalink)

Eagle Mountain laundry room experiencing water damage Call in the professionals at SERVPRO. Main office number (801) 785-5228

Has that water damage always been there? Or did it just happen? It’s good to figure out if water damage is new or old, so that you know how extensive the damage may be, and what you need to do to stop the water intrusion in your Eagle Mountain home. 

Determine Materials

Water affects different materials in different ways. If tile, brick, or another tough material has been affected by water damage, chances are the damage is old. It takes time to wear on these materials and create leaks. On the other hand, if your damage is in drywall, hardwood flooring or carpet, it could be new or old water damage. Even a bit of water can affect these materials right away.

Look for Rings

Drywall, wooden flooring, and other softer materials may develop “rings” if they have suffered water damage over a long period of time. The water soaks in and discolors the material. It dries out but leaves a stain behind. If this happens a few times, the effect is like several rings of water damage, some large and some small. This means the water damage is old. Additionally, this pattern of water damage means that the water damage is intermittent. It happens frequently, but there are dry spells where the material can dry out. The source of water could be a pipe that only runs sometimes, like the supply pipe to the shower. Or, it could be the result of a roof leak, which only causes water damage when it rains.

Touch the Spot

Areas that have new water damage are likely to be wet but not soft. If you touch the water damage and the drywall is soft, the water has had time to soak in and ruin the integrity of the material. This means the water damage is likely to be old. Although, it’s important to note that tough materials like tile may never soften at all.

Assess Mold

Mold growth can begin within 24-48 hours of water damage. If you have visible mold on the water damaged area you know it has been soaked for at least 48 hours. More extensive mold growth may indicate the water damage is even over.

Although, the absence of mold doesn’t necessarily mean the damage is new. There could be other environmental factors that explain the lack of mold growth. Maybe it’s too hot or cold for mold to grow. Or, perhaps the excess moisture dries too quickly. If you have a HEPA filter running it may be removing mold spores, limiting their growth on the water damaged area.

Ask the Professionals

If you’re wondering how to tell if water damage is new or old. Consulting with restoration specialists  at SERVPRO of Utah County can help. We can assess the age and severity of the damage then can help you find the cause and restore the damage. Call our main office at (801) 785-5228.

Fire and Smoke Damage Do's and Don'ts

8/2/2022 (Permalink)

Home damaged by fire and smoke Call in the professionals at SERVPRO of Utah County. Our main office number is (801) 785-5228.

While fire damage restoration is better left in the hands of professionals, there are some things you can do on your own. Take note, however, that DIY fire restoration is something you want to do only when the severity of the fire and smoke damage is small.

Fire damage can be a devastating experience both for home and business owners. Fire damage is difficult to overcome and repair, but there are simple things you can do to motivate the process. When you’re wondering what to do after a fire, here’s a look at things to do (and things not to do) during the fire restoration process.

DOS FOR FIRE DAMAGE RESTORATION

Your checklist for after a fire should contain certain non-negotiable tasks, including:

  • DO contact a certified restoration specialist: Make sure you immediately contact a certified fire and smoke restoration professional for remediation services.
  • DO turn off utilities: Turn of water, electricity, gas, and any other utilities until a professional can evaluate if any of these systems were damaged during the fire.
  • DO break out the vacuum: A professional should provide service, but you can enhance the professional’s chances of success by doing the first pass on your own. Use a vacuum with a brush attachment and go over your upholstered furniture. Your furniture will look better as soon as the soot is removed. Also, cover your furniture with a sheet if you need to sit on it while waiting for professional help. This will prevent the soot and ash from grinding into your upholstery.
  • DO address your carpets, floors, and countertops: Give similar treatment to your carpets. Vacuum them for an immediate and superficial improvement over the damaged state. It will help prevent soot from grinding deeper into the carpet’s roots. Countertops and hardwood floors should be wiped clean to prevent the soot from deeply staining and clinging to the surfaces.
  • DO check your appliances: Your utilities should be off. Make sure to empty your freezer and refrigerator, and leave the doors open to prevent mold and mildew. Likewise, winterize your plumbing and drain your hot water heater and boiler. In the absence of heat during the fire damage restoration process, fluids can freeze and cause burst pipes and other damage.
  • DO take care of pets: Remove pets from your fire-damaged home. Lingering soot and smoke can be harmful to them.

DON’TS FOR FIRE DAMAGE RESTORATION

Your checklist should also include several things to avoid at all times, including:

  • DON’T use your AC, heater or electronics: Wait until a professional arrives on the scene — same with electronics like the television, computers and DVD players. Turning on electronics can create greater damage.
  • DON’T clean walls or clothing: Also, do not clean walls, ceilings and other similar surfaces, and wait to clean your clothing and similar garments. A professional should examine them first and provide advice.
  • DON’T eat leftover food: Never eat anything that was in the home during the fire. It is most likely not safe to consume due to contamination from smoke, soot, or contaminants introduced to the environment when the fire was being extinguished.
  • DON’T wipe away powder from extinguishers: Forgo trying to clean up any staining from the powder discharged by a fire extinguisher. It is best to let professionals guide the cleanup of these areas.

ALWAYS CALL AN EXPERT

If you’re wondering what to do after a fire, it’s always tempting to start the cleanup process immediately, and do as much as possible. The best course of action is to hire a certified professional, like those at SERVPRO of Utah County, to provide expert knowledge and service. The situation requires specialized tools and knowledge that only a professional can provide. A trusted professional will offer an after-fire checklist that will help speed along the fire and smoke damage cleanup process. Consulting a professional will help you restore your property back to like-new condition as quickly as possible.